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Before placing your order, please check the scheduled shipping dates on each product. 
Standard products will be dispatched within 3-4 working days, whereas products from the Festive Collection are available on pre-order and have scheduled shipping dates. 

Elf on the Shelf products will be dispatched on November 17th, if ordered by November 14th and the rest of the Festive Collection/Christmas Giftables will be dispatched on December 15th, if ordered by December 12th.

Please order products separately, if they have different scheduled dispatch dates. If standard products are ordered alongside festive products, the order will be dispatched in one parcel 3-4 working days after placing your order.

Please use the 'live chat' function below or email if you have any questions before placing your order. Refunds on orders placed in error will only be granted if the order has not yet been made and a processing fee will be charged.